Please call 972.217.3801 for pricing and delivery questions. We can accommodate large events outside our normal delivery zones. We make every attempt possible to cater to customers outside our Dallas/Fort Worth coverage area, but can not guarantee service. Please CONTACT US for more information.
Payment Policy: It’s critical that the contact person have payment ready for the driver at time of delivery. Drivers are required to collect final payment at time of set up unless you’ve made arrangements to charge a credit card the previous business day. NO set up of equipment will take place until payment is made in full. Failure to make payment could result in delays and/or event cancellation fees.
Delivery Times: Backyard parties are delivered within a 3 hour delivery window generally between 8am and 2pm and picked up the same afternoon or evening. For Park, School, Church, and Corporate delivery sites we can coordinate a delivery time that is as close to your start as possible, while still allowing time for proper set up. We like to start set up at least one hour before the start of the event, we strive to have equipment rentals set up 30 minutes before the start of an event. Our drivers have several locations on their delivery route, it’s extremely important that the contact person responsible for the event to be on time to meet the driver for safety and set up instructions. One late customer can create problems and stress for everyone else.
Setup: Our Drivers do all the heavy lifting; you just show us where to set up. It is the customer’s responsibility to measure in advance and ensure there is adequate space and provide a flat clean area for set up clear of sharp objects and debris. If the Driver is unable to set up for reasons above or if unsafe conditions exist, you will be responsible for payment in full.
Surface type: It’s important that we know in advance if you plan to set up on grass or concrete. Inflatables can ONLY be operated safely if they are secured and anchored properly. We bring stakes or **sandbags depending on where the unit will be set up. If you make changes, please let us know (especially from grass to concrete) to ensure our Drivers will have the proper equipment. Last minute changes could result in MAJOR set up delays.
**We can definitely setup on concrete surfaces, however there are additional charges involved. We use 50lb sandbags to anchor equipment that is setup on a concrete surface and there is a lot of heavy lifting and additional labor involved. Setting up indoors or inside a fenced area: some equipment is very large and requires a double door to fit through. This may require removing the center bar double doors to get inside.
Sprinkler systems: Jazzy's Food & Fun is not liable for any damage done to your sprinkler system or water lines, you will be responsible for letting our Drivers know where it is in advance to avoid any damage. If a sprinkler/water line is damaged, turn off the water immediately. If you have dogs, please make sure the setup area is clean and any droppings are removed. We can not setup if there are droppings on the ground.
ATTENTION: Drivers can NOT go up and down stairs and/or hills, or move equipment excessive distances. Set up location must be easily accessible from the delivery truck.
Pickup Times: Backyard parties are generally picked up within 4 hours of your event end time. During your confirmation call you will be given your 4 hour pick up window. Pickup can be as EARLY as your event end time. If the Driver shows up to pick up the equipment and there is no one at the site or the gates are locked, you will be subject to an additional pickup fee. Schools, Churches, Corporate, and Park delivery site locations are generally picked up within 30 minutes of the event end time.